Terms of Service

These terms govern your use of this website and any services provided by BILT, LLC (“BILT,” “we,” “us”). Engaging us or using this site means you accept them.

Services

BILT configures and installs AI systems into client businesses. Depending on the engagement, this includes a diagnostic audit, installation of the AI receptionist, lead follow-up, review engine and no-show recovery systems, custom automation projects, and an ongoing optimization retainer. The specific scope of any engagement is set out in the proposal or statement of work you sign.

We configure existing third-party AI tools to work with your CRM and workflow. We do not build foundation models, and we do not control the availability or pricing of the underlying vendors.

Payment terms

• Diagnostic audit: $1,500, payable in full before delivery.
• AI implementation: $5,000 setup — 50% on signing, 50% on go-live — plus $2,000 per month beginning at go-live.
• Custom projects: quoted per project, typically 50% on signing and 50% on delivery.
• AI tool costs (voice agent, SMS, API usage) are passed through at cost and are not marked up. These are billed separately or directly to your own vendor accounts.
• Invoices are due on receipt. Late balances may pause service.

Cancellation

The monthly retainer runs for an initial 90-day term, then continues month-to-month. You may cancel at any time after the initial term with 30 days’ written notice. Setup fees are non-refundable once implementation work has begun, except as described under the ROI guarantee.

ROI guarantee

If the diagnostic audit does not identify at least $1,500 in preventable annualized revenue loss, we refund the audit fee in full. If the AI implementation does not recover at least $2,000 per month in revenue within 60 days of go-live, you may cancel the retainer with no penalty. Both guarantees require that you have provided the access, information and cooperation the engagement reasonably requires, and that the installed systems have not been disabled or materially altered by you or a third party.

Client responsibilities

You are responsible for providing accurate business information and timely access to the systems we need to integrate with, for the lawfulness of the customer data you ask us to process, and for complying with the laws that apply to your calls and messages — including call recording consent, AI disclosure, and SMS/TCPA requirements in your jurisdiction. We advise on best practice; we are not your legal counsel.

Intellectual property

You own your data, your customer relationships, and the account configurations created for your business. BILT retains ownership of its own methodology, templates, prompt libraries and reusable tooling, and may reuse these for other clients. Nothing in an engagement transfers rights in third-party software.

Confidentiality

Each party will protect the other’s non-public information and use it only to perform under the engagement. We will not identify you publicly as a client, or publish your results, without your written permission.

Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special or consequential damages, or for lost profits or lost revenue. Our total liability arising out of an engagement is limited to the fees you paid us in the twelve months preceding the claim. Services are otherwise provided as described in the proposal, without further warranty.

Dispute resolution

The parties will first attempt to resolve any dispute in good faith. If that fails, the dispute will be resolved by binding arbitration in the state of BILT’s principal place of business, under the rules of the American Arbitration Association. These terms are governed by the laws of that state, without regard to its conflict of laws principles.

Changes

We may update these terms. Material changes will be reflected in the “last updated” date above and, for active clients, communicated directly.

Contact

Questions about these terms go to braden@biltmktg.com.